Terms & Conditions

Dear Guest, we value you choosing us so we do everything we can to assure you of a great stay in our properties.

We have invested heavily in making the properties top quality and they provide us our livelihood. 

We have no control over our neighbors, visitors to the area, and the surroundings.

We love pets and allow them in several of our properties, but our pet policy is specific to each property.

By making any Booking to stay with us you agree to accept the following Booking Terms and Conditions of Stay (the ‘terms and conditions’).


Booking Terms

  1. Bookings
  • All guests staying at our properties and bookable spaces are subject to these terms and conditions.
  • The Booking is with the person making the booking request (the ‘Lead Booker’) who must be 18 or over
  • The names of all guests, and ages of any children who will be staying must be provided at the time of the Booking.
  • The Booking is made when we have confirmed your reservation and received an agreed payment as a booking fee.
  1. Payments


  • Payment should normally be by an accepted credit or debit card via our web site; or by agreement: bank transfer. 
  • The full cost of the stay is due at the time of booking.
  • In the event the cost of the stay is not paid at the time of booking, then the Booking will be deemed cancelled by you and will be subject to the Cancellations and Amendments condition below.
  • By making a Booking, you agree to pay us any additional charges arising from breaches of the terms and conditions
  1. Prices
  • The price includes linen, towels, energy, water, and all listed amenities.
  • Please note: you may be, at our discretion, liable for additional charges in the event of breaches of these Booking Terms and Conditions of Stay.
  1. Availability
  • In the event that we cannot provide your chosen property or bookable space or need to close the property for the duration of your booking for whatever reason prior to your arrival we will help you find alternative accommodation of a similar standard or offer you a holiday deferment or a credit note or a full refund, whichever you request.
  • If we need to close the space during your stay, we will help you find alternative accommodation and will refund you the pro-rata rate for the period remaining.
  • We will not be liable for any other costs whatsoever arising from the closure.
  1. Arrival and departure
  • Normal check-in is after 4:00pm CST; normal check-out time is 10:00am CST. These times are to allow the cleaning protocols required to keep you safe.
  • We may be able to offer times outside of these but this must be agreed with us prior to arrival or during your stay and cannot be guaranteed.
  • A late check-out for whatever reason, unless previously agreed, will be subject to a minimum $15 per hour extra charge as this affects the cleaning/servicing of the space or the arriving guest.
  • In the event you are unable to vacate the property you will be liable for the full costs of the normal booking periods for the property and you will indemnify us for losses arising from claims from guests with bookings for the property that have been affected.


  1. Cancellations and Amendments
  • We strongly advise that you have adequate travel insurance for illnesses (including Covid-19) and other unexpected events that could affect your holiday.
  • To amend or cancel your Booking, call us at +1-210-939-TRIP(8747)
  • If you cancel your booking 2 weeks before your check in date, we will refund any payments made.
  • If you wish to amend your booking before 2 weeks prior to arrival, we will normally allow deferment within 12 months of the original booking date, subject to availability and any price change. Any payments made will be held as part payment for that stay.
  • If you are unable to travel to us or cancel or amend your confirmed booking within 2 weeks of the arrival date we will try and re-let the accommodation. Whatever the outcome we will normally charge for any loss of income arising from the cancellation or amendment up to the full value of the original booking less costs saved.
  1. Our right to terminate your stay

We reserve the right to terminate your stay without being liable for any refund or compensation where you engage in what we consider as unacceptable behavior that causes a disturbance or nuisance to us or our neighbors or other guests; or you breach any Booking Conditions or Conditions of Stay.

  1. Liability
  • Other than for death or personal injury caused by our negligence or misrepresentation, our total liability to you is limited to the value of the Booking and to the fullest extent permitted by law all warranties are excluded and in no circumstances will we be responsible for any indirect or special damages.
  • We do not accept liability for any accident or loss from your car while on our premises, or the loss of valuables while left in the space.
  • We will not be liable for failure to perform to the extent that the failure is caused by any factor beyond our reasonable control.
  • You are responsible for any damage or loss caused to us or our property by your act, omission, default or neglect and you agree to indemnify us and to pay us on demand the amount reasonably required to make good or remedy any such damage or loss. For clarification this includes breakages, damage (other than reasonable normal wear and tear) and includes damage to mattresses and any extra cleaning due to failure to comply with the Booking Terms and Conditions of Stay.
  • We do not accept liability for noise or nuisance arising from neighboring properties or the surrounding area.


 Conditions of Stay

These conditions of any stay are applicable to all guests that occupy the properties and bookable spaces and any agreed visitors.

General Conditions

We have the following general conditions of stay to enhance the comfort and wellbeing of all our guests. 

  1. To reduce hygiene risks to us and our staff:
    • Interim servicing of the accommodation will not normally take place.
    • Normally no maintenance will be undertaken within the property while guests are staying unless it is deemed by us as essential for your enjoyment, or a safety issue or an emergency.
  2. There is STRICTLY no smoking or vaping while inside the space at any time. We will terminate your booking without notice and without being liable for any refund or compensation and we will charge a special cleaning surcharge of $100 if you smoke or use a vaping device while you are anywhere inside the space or there is a smell of smoke inside the space on your departure. Care must be taken to stop smoke or vapor entering the property by closing adjacent doors and windows if smoking outside.
  3. There must be no recreational drugs
  4. On arrival or during your stay, you must bring to our attention anything you feel may be missing or damaged or unsafe or not as expected. We will do our best to rectify any issues within our control.
  5. We accept pets on some properties. Please review each property to be assured if it allows pets or not.
  6. Children are allowed at all properties.
  7. The spaces are for the sole use of guests registered as part of the Booking process and any visitors must be by prior arrangement with us and are bound by these Conditions of Stay.
  8. The quiet and peaceful ambiance of our properties are very important to us and therefore guests must not make any noise that we deem unreasonable, particularly between 10:00pm CST and 6:00am CST
  9. The space must be left reasonably clean and tidy. If extra time is required by our cleaning staff then we reserve the right to charge you for that cost.
  10. Accidents do happen. Any minor breakages or damage should be reported to us at the earliest possible time so that alternatives can be purchased or repairs made prior to the arrival of subsequent guests. This may be charged to you at cost, at our discretion.
  11. If there is substantial breakage or damage or theft you will be charged for any costs or loss of income due to closure of the space arising from this. The police may be informed.
  12. There is parking at our properties. Please review the property specific page for detailed information.


Dog Policy

We accept pets at most properties.

We live in a great area for dog walking but our top quality cottages have limited outside space and are enjoyed by many guests who do not have dogs and may have allergies. Therefore, our policy is super-strict and you need to be aware of and comply with the following requirements before booking and during your stay. Failure to comply with these rules may result in your booking being terminated and/or we will levy additional cleaning charges.

  1. You must advise us at the time of booking that you wish to bring your pet and the type. We have the right to refuse the reservation based on our assessment of risk. If, when you arrive, the pet is not as described at the time of the booking (or as subsequently agreed with us) we reserve the right to terminate your stay and your booking will be deemed cancelled by you.
  2. Pets must be clean and free from parasites/fleas.
  3. An additional fee may be charged, if pet droppings are not picked up.
  4. Pets must be under strict control at all times while in the property and grounds.
  5. Any ‘accidents’ inside on hard floors should be thoroughly cleaned. If carpets are soiled you should advise us immediately so that we can use a carpet cleaner to thoroughly clean the area to prevent damage or smell.